Reporting and Managing Spam

We use ASSP to filter SPAM. It use very clever ways to filter the good mails from the junk mails automatically. As a program it cannot be 100% accurate all the time, but it does learn from feedback. One of the feedback methods is from you as customer.

For this ASSP has a list of e-mail address that you can use to control spam.

  • Each command is sent as an email.
  • It is important that the e-mail must be sent from a local or authenticated mail user on the server.

Summary of commands:

  • assp-blockreport: request to get a report about blocked emails for your account.
  • assp-help: request for help.
  • assp-spam: report Spam that got through.
  • assp-notspam: good mail that was mistakenly listed as spam.
  • assp-white: add addresses to the whitelist which should not be marked as SPAM.
  • assp-notwhite: remove addresses from the whitelist.
  • assp-analyze: request for analyzing a mail.
  • assp-persblack: Add a personal BlackListed address

How to report spam: assp-spam@

  • To report a mail as spam select it and "Forward as Attachment" (CTRL-ALT-F in Outlook) to assp-spam@innernethosting.com.
  • Do not simply forward the e-mail as that will strip the headers which is needed.

How to whitelist addresses: assp-white@

  • To whitelist an e-mail address send a mail to assp-white@innernethosting.com and in the body of the e-mail put the e-mail address you want to whitelist.
  • Whole domains can be whitelisted by using a wildcard (*) in the user part of the domain: *@thedomain

How to receive a report on blocked mail: assp-blockreport@

  • If you want to receive a report on all blocked e-mails then for your account, send a mail to assp-blockreport@innernethosting.com. In the subject you can say how many days the report should be for, e.g. make the subject "5" for the past 5 days.

How to remove addresses from the whitelist: assp-notwhite@

  • If you want to remove an e-mail address from the whitelist send a mail to assp-notwhite@innernethosting.com with the e-mail address you want tot remove in the body of the message.
  • Again you can remove whole domains by using a wildcard in the user part of the domain: *@thedomain

How to report good mail blocked as spam: assp-notspam@

How to analyze an e-mail: assp-analyze@

  • If you are unsure if an e-mail is spam or not you can have ASSP analyze the e-mail.
  • You can do this by forwarding the mail to assp-analyze@innernethosting.com
  • You will receive a mail back indicating the probability that the e-mail is spam.

How to blacklist an e-mail address: assp-persblack@

  • If you receive mail from a person that you don't want, you can add that email address to your personal blacklist to block any mails from it.
  • It is always best to first request the sender not to send you anymore mails, but if that fails you can use this option.
  • To do this sent a mail to assp-persblack@innernethosting.com and in the body of the e-mail put the e-mail address you want to blacklist.

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